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Chap.10 SMSM - Safety-related investigations and remedial actions

     Objective of  Chap.10 is to d escribe how accidents /incidents/ occurrences are investigated and processed within  the organization, including their correlation with the organization’s SMS hazard  identification and risk management system.         Seven criteria has been established for compliance of this objective:- Procedures to ensure that reported accidents and incidents are investigated internally. Dissemination of completed investigation reports internally as well as to DGCA  . Process for ensuring that corrective actions taken or recommended are carried  out and for evaluating their outcomes/effectiveness.   Procedure on disciplinary inquiry and actions associated with investigation report  outcomes. Clearly defined conditions under which punitive disciplinary action would be considered (e.g. illegal activity, recklessness, gross negligence or willful misconduct). Process to ensure that inve...

PROCESS 3.1.5 INVESTIGATION.

Performance Objective. The organization will establish procedures to collect data and investigate incidents, accidents, and instances of potential regulatory noncompliance to identify  potential new hazards or risk control failures. Design Expectations. (1) The organization will collect data on:       (a) Incidents,       (b) Accidents, and       (c) Potential regulatory non-compliance. (2) The organization will establish procedures to:      (a) Investigate accidents,      (b) Investigate incidents, and      (c) Investigate instances of potential regulatory non-compliance. Investigations  Investigation of safety occurrences should have the objective of identifying systemic safety deficiencies (poor system design, failed controls, failed preventative/corrective actions, etc.) rather than assigning blame. It is not as important to identify who did it as it is to learn why it h...

PROCESS 3.1.4 EXTERNAL AUDITING OF THE SMS.

Performance Objective . The organization will include the results of assessments  performed by oversight  and other organizations  in its analysis of  data.   Design Expectations : The organization will include the results of oversight organization assessments, and other external audit results, in the analyses conducted as described in Process 3.1.7. External Audits :  External audits of the SMS may be conducted by the regulator (DGCA), code-share partners, customer organizations, or other third parties selected by the operator. These audits not only provide a strong interface with the Safety Oversight System (SAS) but also a secondary assurance system. Organizations may elect to have third-party audits of their SMS from organizations such as IATA or other consultant organizations. It is not the intent of an SMS to require the arrangement or purchase of external audits, especially by small operators. However, if external audits are conducted of the o...